Welcome back to First Principles. I’m your host, Rohin Dharmakumar.

Thank you for listening to us. We’re thankful that you choose to spend a few hours with us each week!

Today we have a “supercut” episode. Normally our conversations go deep with one specific guest, but every now and then we zoom out and go broad by stitching together a multi-guest conversation. And the invisible thread that connects the conversations with 5 founders we picked for today is company culture.

What’s the best way to empower your talent? What do founders expect from employees? And how do they build their company culture?

This is where it gets interesting. In most cases, our guests have differing opinions on these subjects. But while putting this episode together, we kept encountering one word – or a substitute for it, in some cases.

And that was, patience.

Patience in the way that they give feedback to their employees. Patience in investing in your employees. Building this patience not just within themselves, but the entire organization.

There are some very interesting perspectives in this episode on how these founders approach and practice patience, among other principles of leadership and management.

Here’s a rundown of our guests in this episode:

First up, we have Krish Subramanian of Chargebee, who has a simple and powerful dictum, “Move the chairs and get out of the way of good people.” At Chargebee, you wouldn’t fit in if you limit yourself to a strict hierarchy – he sees employees more as his peer group.

Next, we have Varun Dua of Acko Insurance, who spoke about growing in a company from an employee’s point of view. One of the things he told me was that when you find something you love, you should be at it for 10-15 years. Because it is the payoff of years of perseverance that is fruitful – and not the short term gains you make along the way.

Yashish Dahiya, the co-founder of PolicyBazaar, was quite candid in our chat. He spoke about why an employee who spent five years at PolicyBazaar is considered a new employee. He also went on to explain why he distances himself from making hiring decisions.

Next, you’ll hear Archit Gupta of Clear. When talking about employees, Archit was very specific. He told us why investing into the ‘sincere’,‘earnest’ people in the organization is necessary, and why uplifting them is important.

Lastly, MN Srinivasu or Vasu, as he’s often called, spoke to me how he built BillDesk by essentially teaching the first set of employees to be well-versed in the line of business BillDesk was creating. This is a part of BillDesk’s culture. There is a broad belief in patience, at Billdesk. Why does patience matter? What allows his employees to be patient? And how do you find meaning in practicing it?

This is First Principles—The Ken’s weekly leadership podcast.

The Ken is India's first subscriber-only business journalism platform. Check out our deeply reported long-form stories, insightful newsletters, original podcasts and much more here.

If you are a student who wants to participate in The Ken's case build competition, or if you simply want to read the case, you can do that here:

https://the-ken.com/case-competition-2025/

EMJ Live 94: The Importance of Right Categories