A BIG Investment in Training Helped This Company Double Its Revenue During the Pandemic

Guest: Rob Posner, CEO of NewDay USA, a leading mortgage company serving America’s veterans, service members, and their families.

Episode in a Tweet: This mortgage company's in-house "university" trains top talent to deliver pandemic-proof customer service.

Quick Background: A generation ago, why were aspiring communication pros desperate to work at CBS? Why was Ogilvy top of the list for young advertisers? Why did IBM and Hewlett-Packard hoard top talent in the tech and sales sectors?

These companies weren't just industry leaders. They were leaders because of their legendary training programs. The best college graduates knew that once they'd "graduated" from those programs, they'd have the skills to excel either in-house or just about anywhere else they wanted to work.

Of course, CEOs who make training central to their culture are the biggest beneficiaries of this kind of investment in talent-building. On today's show, Rob Posner explains how NewDay USA recruits, trains, and develops an exceptional workforce.