Shwetha Balaji and Shreya Datta from McGill and Partners delve into the transformative world of agentic AI. They explore how AI is revolutionizing various industries beyond tech and discuss its practical applications, emphasizing user engagement and feedback. The duo highlights the need for communication skills and trust within teams for effective AI implementation. They tackle the challenges of AI hallucinations in regulated environments and advocate for human adaptability in the evolving job market, pointing out that creativity and diverse skills remain essential.
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insights INSIGHT
AI Is Becoming Mainstream
AI adoption is spreading beyond tech professionals into everyday roles like accounting and personal tasks.
People increasingly prefer conversational AI over traditional web search for multi-step help.
question_answer ANECDOTE
McGill’s Agent Deployment Story
McGill implemented an agentic AI in their digital platform and learned testing and monitoring are different for agents.
They had to enrich the agent with organisational data to improve performance over time.
insights INSIGHT
What Makes Agents Different
Agentic AI differs from chatbots by being able to think, act, learn and adapt rather than only replying from FAQs.
That intelligence allows proactive and context-aware actions beyond static Q&A.
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In this episode of the Project Flux podcast, hosts engage with Shwetha Balaji and Shreya Datta from McGill and Partners to discuss the rapid advancements in AI technology, particularly focusing on agentic AI.
The conversation explores the excitement surrounding AI, its applications in various industries, and the challenges faced in implementing AI solutions. The guests share insights on building trust within teams, the importance of communication, and the evolving nature of job roles in the face of AI integration. They emphasise the need for adaptability and the significance of human skills in navigating the future of work.
Takeaways
AI is rapidly transforming various industries, not just technology.
Non-tech individuals are also embracing AI tools in their daily lives.
Agentic AI can think, act, learn, and adapt, enhancing user interaction.
Implementing AI requires a focus on user needs and feedback loops.
Establishing guardrails is crucial for safe AI deployment.
Building trust within teams is essential for successful AI projects.
Communication skills are vital for effective AI implementation.
Measuring AI success should focus on business value rather than ROI.
Adaptability will be key in the future job market as roles evolve.
Human skills will remain important even as AI takes over routine tasks.
Chapters
00:00 The Excitement of AI 02:51 Embracing Change in AI 05:12 Understanding Agentic AI 08:02 Implementing Agentic AI at McGill 10:39 Challenges in AI Implementation 13:23 Guardrails and Best Practices 16:10 Navigating Regulation in AI 18:26 The Human Element in AI 21:01 Collaboration and Diversity in AI 21:57 Embracing Diversity in Tech Teams 23:25 Building Trust in High-Tech Environments 24:43 The Importance of Feedback Loops 26:15 Adapting Strategies Based on User Interaction 28:09 Managing AI Hallucinations in Regulated Environments 30:18 Measuring AI Effectiveness and Business Value 32:52 Job Displacement and the Future of Work 35:19 The Evolving Role of Tech Professionals 38:37 Advice for Future Tech Professionals
Project Flux