Leading the Built World: Michelle MacKay on Innovation in Real Estate

Michelle MacKay, CEO of Cushman & Wakefield, doesn’t see the company as just a real estate firm—she sees it as an architect of the built world. In this episode of Leadership Next, she joins us to discuss the evolving definition of commercial real estate and Cushman & Wakefield’s expansive global strategy, from solar installations to hospital management. Michelle reflects on her unconventional path from political science to the C-suite, her “filters-off” approach to hiring, and the lessons boardrooms have taught her about resilience. She also breaks down why adaptability is crucial in cities like New York and Singapore, how AI is reshaping the future of the industry, and why she’s placing big bets on underdog markets like Baltimore and St. Louis.