"If you don't hate waste, why are you here?" That's how Omar Mora views continuous improvement. "You hate the waste," Omar said. "It has to be that kind of feeling." Omar Mora is an industrial engineer, a certified Six Sigma Black Belt, and the founder of Blackberry & Cross. As the business development manager for Costa Rica-based Blackberry & Cross, Omar specializes in working with companies in Central America to build their operational excellence infrastructures. On this episode of Quality Time with Moresteam, Omar and Dan talk about some of Omar's first continuous improvement projects, building F1 pit crew efficiency, and the value of experimentation. Omar Mora hates waste. After this episode, you will, too.

In this episode, you will hear about:

1:12 – Omar's first continuous improvement projects

2:52 – One of Omar's most memorable continuous improvement projects

5:37 – Continuous improvement and experimentation

9:10 – The fear of failure should not prevent you from experimenting

13:10 – The unstoppable desire to improve

16:34 – Continuous improvement is not maintenance

19:25 – How Omar uses continuous improvement principles in his own small business

24:19 – Using EngineRoom® data analysis software

30:11 – How EngineRoom eliminates waste

31:57 - Voice of the Customer

Additional Resources:

Episode 10: Omar Mora Hates Waste