Better Done Than Perfect Helping Users Do Their Work with Kristina Quinones
How can we improve SaaS onboarding, if user success requires doing hands-on work? How can you motivate them? Should you hire an onboarding specialist? Today’s guest, Kristina Quinones, divulges her onboarding secrets and strategies as Head of Customer Experience at MeetEdgar. You’ll get a glimpse into how they do onboarding, learn about their 7-day free trial experiment, content batching parties, and much more.
Visit our website for the detailed episode recap with key learnings.
Show notes
- Switch Interviews & Strategic Content with Alli Blum
- MeetEdgar’s content batching parties playlist
- Demio — webinar software
- “First Friend” — MeetEdgar’s concept of having that one person support a user throughout their onboarding journey
- Mixpanel — a product analytics tool
- meetedgar.com
- Follow MeetEdgar on Twitter, Facebook, Instagram, Pinterest and LinkedIn
- Follow Kristina on Twitter
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Sponsor
This show is brought to you by Userlist — the best way for SaaS founders to send onboarding emails, segment your users based on events, and see where your customers get stuck in the product. Start your free trial today at userlist.com