Dan Gingiss, the Customer Experience Speaker and Coach, joins the show to share his journey from marketing collectible figurines to creating remarkable customer experiences at McDonald's, Discover, Humana, and more. Hear how to create extraordinary moments for your customers, make memorable moments while improving pain points, the difference between customer experience and customer service, Dan’s stories from being a licensed bartender, and his family’s secret chocolate chip cookie recipe. Connect with Dan at DanGingiss.com, on Twitter at @DGingiss, and on LinkedIn
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