Lucie Simic - Obsess about Patient Loyalty E133

This week Andy and Chris welcome Lucie Simic to the Dentology Podcast.

Lucie is a well-known dental business consultant, trainer and speaker and has worked in the dental industry for nearly a decade, helping practices increase their turnover and deliver exceptional customer experience with five-star service.

In this episode she chats about her early career days working in journalism before moving over to work as a practice manager before moving on to undertake consultancy work with practices around the UK supporting them on their own journey.  Lucie shares her thoughts on how the role of a practice manager has changed over the years, how she feels the mood in dentistry is at present and considers the key things she believes practices need to focus on in 2024 to thrive.

Topics:

- Tell us about your childhood and your early career days as a broadcast and newspaper journalist

-  What did these industries teach you that’s proved to valuable transferable skills?

- Your first role in dentistry as a Practice Manager

-  How has this role since changed?

-  How do you gauge the mood in dentistry at present?

-  What is the key thing practices need to focus on in 2024 to thrive?