Building Omnichannel Capabilities with Bayer's Ajay Sharma
Dec 2, 2023
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Ajay Sharma, North America VP of eCommerce & Omnichannel for Bayer Consumer Health, discusses his career journey, omnichannel plans, retail media approach, metrics that matter, AI development, and the impact of retail centric data in this entertaining podcast.
QR codes were prominently featured in Black Friday ads on Amazon Prime, directing people to purchase on Amazon
Walmart is expanding its market-leading position in grocery e-commerce and is on track to control 26.9% of the market by the end of 2024, surpassing Amazon
The National Retail Federation Center for Digital Risk and Innovation has released principles for the use of artificial intelligence in the retail sector, covering areas like governance and risk management, customer engagement, and workforce applications
Deep dives
QR codes dominate Amazon Prime's Black Friday ads
During Black Friday's NFL game on Amazon Prime, QR codes were prominently featured in almost every ad, directing people to purchase on Amazon.
Walmart outpaces Amazon in grocery e-commerce
Walmart is expanding its market-leading position in grocery e-commerce and is on track to control 26.9% of the market by the end of 2024, surpassing Amazon.
NRF releases principles for AI use in retail
The National Retail Federation Center for Digital Risk and Innovation has released principles for the use of artificial intelligence in the retail sector, covering areas like governance and risk management, customer engagement, and workforce applications.
Shopify merchants set Black Friday sales record
Shopify merchants generated $4.1 billion in sales during Black Friday, driven by popular categories like clothing, personal care, and jewelry.
Building talent for omnichannel success
Talent development is crucial for omnichannel success, focusing on both hiring external expertise and investing in capability building within the organization across various functions to drive omnichannel strategies effectively.
The CPGGUYS are joined in this episode by Ajay Sharma, North America VP of eCommerce & Omnichannel for Bayer Consumer Health, manufacturer of iconic brands like One-A-Day, Claritin, Alka-Seltzer, & Miralax.
Take us through your career journey from school in the UK to pharmacy management to Coca-Cola to Bayer and now as an ecommerce leader in our industry?
How do you work with your teammates at buyer in the physical world of brick & mortar and how do omnichannel plans get developed?
Retail media - would love your thinking on this. How do you approach retail media, secure budgets and what would you advice others on planning effectively for this?
What are metrics that matter in the omnichannel world - we would say content, search, etc - would love that from you - what do you measure as success?
The world of artificial intelligence - how are you learning and keeping pace with its development? How do you connect it to what you do for Bayer and the industry?
Data has become a monetized platform for retailers. Some scaled data represents consumer habits, some is very retail centric movement, kinda making the syndicated data world less relevant. What’s your thought on retail centric data that now is all over the industry?
Talent - simply put what makes a good digital or omnichannel leader. You come from the brick & mortar world of pharmacy and adapted to digital. What’s the mojo?
The last question on the CPGGUYS is always fast forward. What trends are you following and what do you think is next for the industry with omnichannel?
DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.
CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual’s use of, reference to, or inability to use this podcast or the information we presented in this podcast.
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