Dan Lyons, "LAB RATS" w/ Karen Grigsby Bates

At a time of soaring corporate profits and plenty of HR lip service about "wellness." millions of workers—in virtually every industry—are deeply unhappy. Why did work become so miserable? Who is responsible? And does any company have a model for doing it right? For two years, Dan Lyons ventured in search of answers. From the innovation-crazed headquarters of the Ford Motor Company in Detroit, to a cult-like "Holocracy" workshop in San Francisco, and to corporate trainers who specialize in ... Legos, Lyons immersed himself in the often half-baked and frequently lucrative world of what passes for management science today. In Lab Rats: How Silicon Valley Made Work Miserable for the Rest of Us, he shows how new tools, workplace practices, and business models championed by empathy-impaired power brokers in Silicon Valley have shattered the social contract that once existed between companies and their employees. These new, dystopian beliefs, which are now seeping into virtually every industry, are often masked by pithy slogans like "We're a Team, Not a Family." And they have dire consequences: millions of workers who are subject to constant change, dehumanizing technologies—even health risks. 

A few companies do get it right. Dan Lyons makes an impassioned plea for business leaders to look at how they are running their companies and employees (into the ground) and a case for a new “approach to work and business that puts people first, profitability serves customers, and makes the world a little bit better in the process” (Tom Peters, New York Times bestselling author of In Search of Excellence).

Lyons is in conversation with Karen Grigsby Bates, the Los Angeles-based correspondent for NPR News.