The Agency Accelerator The Over-servicing Epidemic: How To Push Back Without Losing Clients
In today's episode, Rob dives deep into the over-servicing epidemic that plagues many agencies. We all want to please our clients, but at what cost?
Rob discusses the hidden costs of over-servicing, shares strategies for establishing better boundaries, and offers ideas on how to refocus on high-value work to accelerate agency growth.
Over-servicing can drain resources, lower margins, and create disconnects between busyness and profitability.
Join Rob as he explores how to push back without losing clients and maintain your margin goals.
So grab your headphones and get ready to learn valuable tips on managing over-servicing in this value-packed episode of The Agency Accelerator!
Time Stamp
[00:00] Introduction: Exploring the hidden costs of over-servicing clients.
[02:40] A definition of over-servicing
[03:50] The fear of saying NO!
[05:03] What is an acceptable level of over-servicing?
[06:11] A different way of looking at over-servicing
[06:50] The hidden costs of over-servicing
[08:30] Tips on how to stop over-servicing
[10:26] Five ways to say ‘YES’ or ‘NO’ to a client request
[11:30] Tips for changing your over-service levels
Quotations
“None of us want to be busy fools: working super hard to keep clients happy no matter what it takes." Rob Da Costa
“Make sure you find the right clients in the first place... that fit your ideal target customer avatar... understands and values the work that you do, understands their part in the whole process and is willing to pay a fair fee." Rob Da Costa
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Useful links mentioned in this episode: