Building a Job Structure that Scales with The Company, Melissa Theiss, Head of Peoples Ops at Kit

Welcome back to the FNDN Series, where we continue our discussions with Melissa Theiss, Head of People at Kit and founder of Fledge. In this second episode, we dig deep into one of the thorniest challenges startups face as they grow—how to build a job structure that scales without killing agility. We explore progression steps, title frameworks, when to introduce levels, and practical strategies for implementing job architecture while managing expectations. If you enjoyed our previous conversation with Melissa on avoiding cookie-cutter compensation, you'll find this follow-up packed with equally valuable insights on navigating the messy middle of startup growth.

Chapters:

[01:45] Introduction to Melissa Theiss and her background

[02:41] Starting with the right levelling approach for small teams

[04:49] Building frameworks from the middle outward

[05:59] Aligning job titles with levels and using progression steps

[07:21] Managing "head of" titles and when to retire them

[09:26] Three approaches to implementing job architecture

[12:40] Handling title inflation and expectation management

[14:17] Strategies for levelling people objectively

[15:53] Setting consistent promotion standards

[16:51] Episode wrap-up and key takeaways

Connect with Melissa TheissVisit https://kit.com/ 

Linkedin: @melissatheiss

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