Transitioning to Managing Operational Resilience as BAU

The transition from responding to incidents through business continuity to preventing disruption through operational resilience has been a challenging mindset change for organizations. Compliance with regulatory requirements was structured and well-managed, but organizations now face the task of managing operational resilience as part of their ongoing operations. Mapping exercises have surfaced vulnerabilities and highlighted the need to prioritize and promptly remediate them, gaining board sign-off for self-assessment of vulnerabilities has increased their visibility and importance. Scenario testing and testing existing crisis management and business continuity arrangements have led firms to focus on more effective customer communication during disruptions.