Restaurant Unstoppable with Eric Cacciatore 704: Jason Berkowitz Shares 15 Tips to Restaurant Success
Raised in Cleveland, Ohio, Jason Berkowitz is a hospitality veteran dedicated to team development and operational excellence. Jason credits his Psychology degree from Michigan State University for helping shape his unique approach to hospitality and team management.
His career spans more than 40 restaurant openings from fast-food to fine-dining. He's held a number of posts, including VP of Operations for Umami Burger and COO for Tocaya Organica. Today Jason serves as CEO and Founder of ArrowUp Training, a stylized safety, anti-harassment training and supervisory coaching n program for restaurants.
Catch Jason's book Please Don't Sleep With The Host: And 49 Other Tips For Managing A Functional And Profitable Restaurant
Check out Jason's previous episode: #703!
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In today's episode with Jason Berkowitz we will discuss:
- The inspiration for writing the book
- The 15 Tips discussed today are:
- Be the best "YOU" that you can be
- Dress everyday like it's your first day of work
- Work like you own the place but remember that you don't
- Know the 5 things the owner checks when he walks into his restaurant
- Vibe
- Lighting
- Temperature
- Cleanliness
- Gross sales
- Know the difference between a "Wow" and a "Holy shit" customer
- Embrace the law of averages
- Please don't sleep with the host
- Embrace your staff's ambitions, support them
- Provide you new hires with proper training and materials
- Lower the bar
- Respect your chef and their kitchen
- Take care of your feet
- For every problem you kill, another will rise in their place
- People fire themselves
- The noose fits just as easily on the hangman's neck
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Contact info:
Email: jason@arrowcertificztion.com
Social handle: @jdberko
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Huge thanks to Jason Berkowitz for joining me for another awesome episode. Until next time!
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