Brooke Hopkins, Founder and CEO of Coval and former tech lead at Waymo, shares insights on AI agents and their societal impact. She discusses Coval's innovative platform designed for simulating AI interactions to ensure precision and scalability. The conversation explores the complexities of creating reliable voice agents and the future of AI autonomy, stressing the need for robust evaluation metrics. Brooke also highlights the importance of balancing AI capabilities with human oversight in an evolving tech landscape.
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question_answer ANECDOTE
Waymo to Coval
Brooke Hopkins, CEO of Coval, previously led evaluation job infrastructure at Waymo.
Her experience with simulation and testing at Waymo informs Coval's approach to AI agents.
insights INSIGHT
Simulation for Trust
Coval applies lessons from autonomous vehicle development to make AI agents trustworthy.
It uses simulation and testing to evaluate agent behavior and ensure reliability.
question_answer ANECDOTE
Automating Appointment Booking
Coval helps customer service agents automate appointment booking through simulation.
It allows testing various scenarios, like booking for tomorrow, next week, or a specific date.
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Overcoming the Unseen Forces That Stand in the Way of True Inspiration
Amy Wallace
Ed Catmull
Ed Catmull and Edwin E. Catmull and Amy Wallace
In this book, Ed Catmull shares insights on how to build and maintain a creative culture within an organization. Drawing from his experiences at Pixar, Catmull discusses the importance of open communication, risk-taking, and protecting the creative process. The book includes candid discussions, anecdotes about Pixar's film development, and lessons on managing innovation and creativity. It emphasizes the need for a nurturing work environment and the importance of storytelling in business.
The Ministry for the Future
Kim Stanley Robinson
The Ministry for the Future is a novel by Kim Stanley Robinson that delves into the urgent issue of climate change. Set in the near future, the story follows the establishment of a UN agency, the Ministry for the Future, whose mission is to advocate for the rights of future generations. The novel is told through multiple perspectives, including those of Mary Murphy, the head of the Ministry, and Frank May, an American aid worker who survives a devastating heat wave in India. The book explores various innovative solutions to climate change, such as the introduction of a new currency called 'carboni' to incentivize decarbonization, and it presents a hopeful yet realistic vision of how humanity might cooperate to mitigate the effects of climate change. The narrative includes a mix of fictional eyewitness accounts, non-fiction descriptions, and diverse writing styles, reflecting the complexity and urgency of the climate crisis[1][3][5].
Brooke Hopkins speaks to Jon Krohn about technology’s new frontiers in AI agents, how these agents will impact society, work and our creative enterprises, and what this might mean for our data-driven future. You will learn how Coval, a simulation and evaluation platform for AI voice and chat agents, helps companies balance precision and scalability while making few concessions on the way.
This episode is brought to you by ODSC, the Open Data Science Conference. Interested in sponsoring a SuperDataScience Podcast episode? Email natalie@superdatascience.com for sponsorship information.
In this episode you will learn:
(07:49) What Coval does and how the platform works
(21:16) Coval’s workflows
(37:40) The future of AI agents
(46:28) The metrics to evaluate performance
(55:08) How close we are to achieving AI agent autonomy