Super Data Science: ML & AI Podcast with Jon Krohn

857: How to Ensure AI Agents Are Accurate and Reliable, with Brooke Hopkins

57 snips
Jan 28, 2025
Brooke Hopkins, Founder and CEO of Coval and former tech lead at Waymo, shares insights on AI agents and their societal impact. She discusses Coval's innovative platform designed for simulating AI interactions to ensure precision and scalability. The conversation explores the complexities of creating reliable voice agents and the future of AI autonomy, stressing the need for robust evaluation metrics. Brooke also highlights the importance of balancing AI capabilities with human oversight in an evolving tech landscape.
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ANECDOTE

Waymo to Coval

  • Brooke Hopkins, CEO of Coval, previously led evaluation job infrastructure at Waymo.
  • Her experience with simulation and testing at Waymo informs Coval's approach to AI agents.
INSIGHT

Simulation for Trust

  • Coval applies lessons from autonomous vehicle development to make AI agents trustworthy.
  • It uses simulation and testing to evaluate agent behavior and ensure reliability.
ANECDOTE

Automating Appointment Booking

  • Coval helps customer service agents automate appointment booking through simulation.
  • It allows testing various scenarios, like booking for tomorrow, next week, or a specific date.
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