"Today, I'd like to tell you the story of one who was exemplary. He was never late to work. He never came in and insisted on finishing his breakfast at his desk before rooming our first patient. He was so personable that they would pour their hearts out to him while rooming patients. They would tell him all kinds of things about their personal or academic life that they were unlikely to tell me in just the 3 to 5 minutes he was there."

Nanette Nuessle is a pediatric hospitalist and physician coach.

She shares her story and discusses her KevinMD article, "Warning: Your words can kill."

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A bullied medical assistant's tragic story