Ruth O’Brien, Senior Director of AI Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into Fin Procedures – a powerful new way for Fin AI Agent to handle complex, multi-step queries. Hear how Intercom’s own support team is using Procedures in practice, and the impact customers are seeing so far – from higher resolution rates to improved CSAT.
Learn more about Procedures here: https://fin.ai/procedures
Watch this episode on YouTube: https://www.youtube.com/watch?v=4sRen1ty1NU
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom