Where Shoppers are Going with Wendy Liebmann from WSL Strategic Retail

The CPG Guys Sri & PVSB are joined in this episode by Wendy Liebmann, CEO and Chief Shopper at WSL Strategic Retail and host of the shopper-centric podcast Future Shop.

The three retail/CPG industry thought leaders explore a number of relevant topics:

1. 6 months into the pandemic...what shopping habits have been disrupted and are they irreparable?
2. Can a company, regardless of size, survive without an omnichannel strategy now?
3. Why are super regional food & beverage retailers successful in digital consumer engagement vs others? Small, regional retailers have leveraged Instacart as have the big guys like Kroger and CVS, but HEB, Wegmans, and Meijer are investing in unique CX. Why is that resonating with consumers?  
4. Store closures are on the rise, is the store apocalypse here? 
5. The first Amazon Fresh store opened in SoCal, will consumers embrace cashierless grocery shopping at scale?
6. Brands are scrambling to build DTC, is it only for the big brands with deep pockets?
7. Will dollar stores emerge as victors in the economic disaster and what will drive this?
8. How does an eCommerce leader sell the necessary omnichannel capital investment to senior management?
9. How does private label thrive in a digital world?
10. Will the US see contactless payment “cross the chasm” to ubiquity and when? Are shoppers ready to adopt contactless payment at scale? If not, what are the obstacles? How can retailers overcome them?

To learn more about the strategic consulting services of WSL Strategic Retail, visit:
https://wslstrategicretail.com/

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