HBS Managing the Future of Work Vanguard's skills strategy for tech transformation
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Jun 4, 2025 Nitin Tandon, Chief Information Officer at Vanguard, shares insights from his extensive background in technology and digital transformation. He discusses Vanguard's innovative approach to integrating AI and developing a global talent strategy, including new offices in India to tap into engineering talent. Tandon highlights the shift towards a people-centered tech transformation, the evolving role of the CIO, and the importance of adapting skills for a future driven by AI. The conversation emphasizes enhancing productivity while improving client outcomes through strategic data utilization.
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Vanguard's Cloud Transformation Journey
- Vanguard's cloud transformation started before the pandemic and focused on agility and client-centric improvements.
- They achieved over 80% public cloud use by 2024, launching a revamped website and mobile app with much higher customer satisfaction.
Driving Successful Cloud Transformation
- Communicate clearly and engage leadership to drive transformation success.
- Use role-based training, certifications, badging, and immersive learning events to build skills and culture.
Culture Drives Transformation Success
- Technology is the easiest part of transformation; changing culture and collaboration is hardest.
- Purpose, empowered cross-functional teams, and continuous learning unlock innovation and success.