Industry guru Justin Tamsett discusses current challenges in the fitness industry, including the importance of being an employer of choice, the power of social media, sharpening communication skills, and utilizing data. He also emphasizes not using the pandemic as an excuse for poor performance.
Effective use of social media, including platforms like TikTok, can differentiate fitness businesses and improve their image.
Collecting and analyzing data is crucial for making informed decisions and improving business performance in the fitness industry.
Deep dives
The Power of Social Media in the Fitness Industry
Top-performing studios and big box clubs stand out from the rest by their effective use of social media. They regularly post on platforms like stories, reels, and TikTok, focusing on celebrating member wins and showcasing action shots. These studios strategically balance social media content and sales media, deleting old posts promoting sales to ensure a positive image when prospects research them. The importance of effective communication skills, such as active listening and asking questions, is highlighted as crucial for successful sales and customer interactions.
Using Data to Make Better Business Decisions
Collecting and analyzing data in the fitness industry is becoming increasingly important. Interactions with members within the first 30 days affect attrition rates 12 months later, emphasizing the significance of early engagement. Owners are advised to use the data they have collected to make objective and informed decisions that improve business performance. Utilizing data as a filter allows for better decision-making, saving time, resources, and improving efficiencies.
Moving Forward and Overcoming Pandemic Excuses
Despite the initial impact of the pandemic on the fitness industry, business owners cannot continue to use it as an excuse for poor performance. As we enter a new phase and move forward, it's essential to focus on looking ahead and taking action. By leading with forward-thinking and focusing on the future, businesses can position themselves for success in 2023 and beyond.