In this solo episode I talk to a topic that is near and dear to my businesses heart. Retention. I follow along with an article I found, using it as a framework and injecting my own experiences from the trenches. I share how I deeply think about this topic and deploy it in my business. I have clients and partnerships that have lasted years.. even to the very beginning of my agency. How has this happened and what has worked?

We work really, really hard to get the business, but we are failing ourselves and our company if we can’t maintain and retain what we’ve acquired. From building relationships with your clients or customers, understanding their business goals, communication to the art of reporting, there’s a lot of great takeaways and real world experience to share.

I then land on something that is something I’ve been grappling with myself this past year. How do you grow your company and still retain those precious clients/customers? Here I too share my experience and the things I’ve been putting in place to ensure we don’t slip in this area. Enjoy the episode!

Client Retention - 9 Areas You Need to Pay Attention to.. Including Controlling Growth!