Every customer-facing team has a hypothesis about what drives customer success. 

How accurate is this hypothesis?

Finding problems and fixing them in silos isn't going to give the full picture of what a successful customer journey needs to look and feel like from onboarding to renewal.

Watch the uncut BTS & BS on our YouTube channel - https://youtu.be/DnAkuGOrG78

Ramli John joins  Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell to highlight the necessity of cross-functional collaborations and
- Finding and reinforcing the positives to customers
- Engaging with customers early on for long-term success
- Understanding micro steps for activation and strategy development
- Onboarding as a cross-functional area involving success, sales, and marketing teams
- Using tools to capture data on customer interactions



Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams.

👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/

👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.

👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter