

AI update: Shopify CEO doubles down, Google AI overviews and more
4 snips Apr 14, 2025
Maria Gharib from the Mindstream newsletter joins hosts Jon Weigell and Martina Bretous to dive into the latest AI developments and what they mean for consumers. They discuss a Pew Research study revealing Americans' trust issues with AI. The conversation highlights biases in AI models and the widening trust gap between experts and the public. Plus, a staggering 1200% surge in traffic to retail sites due to generative AI showcases a shift in consumer behavior, prompting retailers to rethink their strategies.
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ChatGPT's Self-Portrait
- When asked to describe itself, ChatGPT envisioned a smiling, brown-haired, white man.
- This reflects the overrepresentation of white men in the internet data it was trained on.
AI's Trust Problem
- Most Americans distrust AI due to a lack of understanding and fear of job displacement.
- AI literacy and demonstrating its benefits for people, not just profits, are crucial for building trust.
AI-Driven Shopping
- Generative AI traffic to retail sites has exploded, changing consumer shopping habits.
- AI is becoming the first stop in the consumer journey, impacting retailer marketing strategies.