Safe Space with Francesco Lombardo The Key to Clear Communication - Manage Yourself Before Managing Others
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Nov 26, 2024 BJ Radomski, a Veritage coach specializing in communication and emotional intelligence, shares insights on improving interpersonal communication. The discussion highlights the importance of self-awareness in understanding others, particularly within family businesses. Radomski emphasizes how personal biases affect conversations and introduces tools for fostering clear dialogue. By focusing on emotional awareness, he illustrates how constructive communication can strengthen relationships and promote shared values, ultimately preventing misunderstandings and conflicts.
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Communication is constant and filtered
- We are always communicating through tone, posture, and expressions, even unintentionally.
- Understanding your and others' "model of the world" filters perception and improves communication.
Projection impacts relationships deeply
- People see others through their own emotional lens, often projecting their feelings.
- Matching and leading emotions gently can create rapport and resourceful conversations.
Manage emotions with quality control
- When emotions arise, assess their accuracy and resourcefulness to the conversation.
- Use exploratory questions to uncover the belief behind emotions for better dialogue.