Talking HealthTech

556 - Best Practice Summit 2025: Exploring Innovation and AI in General Practice

Sep 22, 2025
Dr. Jaspreet Saini, a GP and Chief Medical Officer at HotDoc, shares insights from the Best Practice Summit 2025. He emphasizes the importance of reliable foundational technology before adopting advanced AI tools to alleviate clinician burnout. Nicole Gartrell discusses the goals of Health Connect Australia, a national health information exchange. Meanwhile, Craig Hodges and Jessica White highlight priorities like cloud migration and interoperability to enhance efficiency in practices. Together, they explore real-world problem-solving in primary care.
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ADVICE

Fix Basics Before Adding AI

  • Ensure your practice's foundational tech works reliably before adding advanced tools like AI scribes.
  • Fix simple daily pain points (e.g., printers, workflows) first to avoid overwhelming staff.
INSIGHT

Tech Must Reduce Clinician Friction

  • Nearly half of GPs report burnout, so tech must reduce friction not add complexity.
  • Understanding day-to-day grief points is essential to choose useful tech.
ADVICE

Design Around The Patient Journey

  • Map the full patient journey before buying or deploying new software.
  • Only implement tech that directly solves a clear patient or workflow problem.
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