

25 | M&A Doesn’t Fail—Leaders Do 💣 What They Never Tell You About Integration with Jacqueline Leng (Interpublic Group, Kinesso, Oracle)
Jacqueline Leng, SVP Client Solutions at Interpublic Group, shares insights from 12 post-acquisition integrations across Kinesso, Oracle, and several ad tech startups.
In this episode of Good Revenue, host Neeta Bidwai and Jacqueline cover:
- The critical importance of the first 12 to 18 months post-merger for integration success.
- Leadership alignment, fostering team collaboration, and strategic planning to unify sales and product teams.
- Emotional and cultural hurdles that can impede successful integrations, including emotional attachment and team resistance.
- Why quick, efficient sales team integration needs to be a top priority, modeled on Oracle’s success in bringing staff together physically and culturally in the first days after deals close.
- Challenges of integrating business models and pricing, the role of change management, and the importance of a clear vision for high-performing companies.
- Why a consistent vision pre-deal and post-integration is needed for maximal success.
- Tactical and operational insights about M&A integration opportunities.
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Where to find Jacqueline:
https://www.linkedin.com/in/jacquelineleng/
Where to find Neeta:
https://www.linkedin.com/in/neetabidwai/
Where to find Good Revenue:
https://goodrevenue.io/goodrevenue
https://www.youtube.com/channel/UCHrhuWbpYnUwrR75H2Ip4yQ
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Highlights:
00:00 Introduction and Guest Welcome
00:20 Discussing Integration Success and Challenges
01:27 Early Career Experiences with Mergers
03:09 Sales Team Integration Strategies
04:36 The Role of Founders in Successful Integrations
06:41 Effective Integration Processes and Leadership
10:11 Challenges in Pricing and Business Models
11:37 Change Management in Large Organizations
17:07 Advice for CEOs and Executives on M&A
19:54 Final Thoughts and Key Takeaways
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Referenced:
The keys to integration: https://www.mckinsey.com/capabilities/strategy-and-corporate-finance/our-insights/in-conversation-four-keys-to-merger-integration-success
Oracle: https://www.oracle.com/
IPG: https://www.interpublic.com/
MarketWatch: https://www.marketwatch.com/
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