AI or Die How Agentic AI is Reshaping the Enterprise
Jul 21, 2025
Ben Blanquera, VP of Technology and Sustainability at Rackspace Technology, dives into the transformative role of agentic AI in enterprises. He discusses current trends in AI adoption and addresses the barriers companies face. Ben emphasizes the importance of establishing guardrails for autonomous agents, especially in high-stakes environments. He also talks about the changing landscape of generative AI budgets and highlights what enterprise leaders need to prepare for as they embark on their AI journeys.
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Agentic AI as Autonomous Coworkers
- Agentic AI transforms from simple generative queries to autonomous coworkers that can reason and act.
- Enterprises face an understanding gap in integrating these agents into processes beyond just technology implementation.
IT Service Desk Agent Automation
- Rackspace implemented agentic AI in their IT service desk via conversational agents inside Teams.
- These agents automate service requests like computer provisioning with eligibility checks and system integrations.
Start Automation With Human-in-Loop
- Start automation projects with human-in-the-loop to understand edges and stabilize processes.
- Implement a crawl, walk, run approach to safely scale automation with continuous monitoring and improvement.