84 / Diversity Boosts Capacity To Build Customer Value

The role of product leader isn’t just about numbers and KPIs. It’s really setting the stage for your teams to boost their capacity to build customer value, says Megan Murphy.

In this episode of Product Momentum, Sean and Paul catch up with Megan Murphy, VP of Product at Hotjar. “What got us to now won’t get us to next,” Megan reminds us. “So my approach to ‘getting to next’ was to tap into different communities and make the team composition feel more ‘diverse.’ That may not be the right word, but I knew I wanted to have a great mix of people from all around the world.”

The beauty of diversity is the breadth of perspectives it brings to a team. The power of diversity comes from exposing blind spots that get in the way of honest engagement. “When we’re honest with each other,” Megan remarks, “we can get real work done.”

At Hotjar, Megan primes her teams for success by recruiting talent through nontraditional channels to make sure her teams represent a range of perspectives.

Tune in to hear more from Megan Murphy. Learn how her interests have expanded beyond the product itself into the go-to market, the category creation, and harvesting the value in the category. She urges us product leaders to ask: are we designing a product for a new category? Or a product that harvests value in an existing category?

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