Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) How Unum’s CTO Reimagined the Enterprise with a Digital-First Architecture
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Nov 24, 2025 Gautam Roy, the Chief Technology Officer of Unum, leads the charge in transforming the company’s digital landscape. He discusses shifting from traditional applications to value-based journeys, emphasizing a digital-first approach. Gautam highlights the role of AI and automation in enhancing efficiency and customer experiences. He shares insights on fostering a culture of innovation through hackathons and cross-functional teams, along with the importance of continuous learning and adapting talent strategies for the future.
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Reimagine Beyond Digitization
- Digital reimagination blends technology, data, and human creativity to create new possibilities beyond mere digitization.
- It reframes products, services, experiences, and sometimes business models around customer expectations for speed and personalization.
Structure Around Journeys And Value Streams
- Organize work from applications to journeys and then to value streams to center on key customer moments like enrollment and claims.
- Integrate data, AI, automation, and external ecosystems to reduce handoffs and simplify customer interactions.
Proactive Employee Tech Experience
- Shift IT support to a proactive technology employee experience by using telemetry and endpoint analytics to detect issues before tickets arrive.
- Combine guided self-service and integrated platforms (Office 365, ServiceNow, Amazon Connect) to streamline support and collaboration.