Becker’s Healthcare Podcast Kyle Benoit, Executive Vice President and Chief Operating Officer at Bayhealth
Nov 24, 2025
Kyle Benoit, the Executive Vice President and COO at Bayhealth, discusses the vital challenge of improving access and affordability in healthcare. He dives into innovative strategies like tech optimization and telehealth to redefine care access. Benoit touches on the looming impact of Medicaid cuts and outlines operational changes to enhance patient flow. He also shares ambitious plans for ambulatory growth and a master facility overhaul aimed at transforming care by 2030, ensuring high-quality outcomes in an evolving landscape.
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People Drive Access, Cost And Outcomes
- Access, cost, and outcomes are the core trends Kyle Benoit is tracking as COO of Bayhealth.
- He argues that improving those areas ultimately depends on investing in and retaining people across all roles.
Use Tech And Evolving Care Teams
- Optimize your existing technology and avoid assuming new buildings are the only access solution.
- Evolve care teams by mixing clinicians, social workers, pharmacists, and therapists to meet demand in person and via telehealth.
Prioritize Online Scheduling And Convenience
- Implement online scheduling and open-access workflows so patients pick slots and sites directly on their phones.
- Shift mindsets toward consumer convenience like airlines did with kiosks to increase digital adoption.