The Hotel Investor Playbook What Makes a Hotel Succeed or Fail? | Naveed Khan E48
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Sep 9, 2025 In this conversation with Naveed Khan, COO of London Rock Partners, listeners gain insights into transforming struggling hotels into profitable ventures. Naveed emphasizes that success starts with people, not just financials. He explores the pros and cons of branded versus independent hotels, and how technology is revolutionizing hospitality operations. Additionally, he provides tactical advice for novice investors, highlighting the importance of operational efficiency and location in maximizing returns.
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People First In Turnarounds
- Naveed argues hotel turnarounds start with people, not the P&L, because culture drives guest experience.
- Fix leadership and frontline teams first and the financials follow.
Started During The Pandemic
- Naveed recounts launching London Rock Partners during COVID when hotels were at rock bottom.
- They used a people-first ethos to build a management and advisory firm from scratch.
Hospitality's Core Is Universal
- Hospitality's common thread is delivering a clean, safe, hospitable stay across asset types.
- Different avatars want different experiences, but the core goal—good service—remains the same.