The Money Show Are banks walking the talk on transformation?
Sep 18, 2025
Auguste Claude-Nguetsop, Financial Services Sector Leader at KPMG Southern Africa, dives into the world of banking transformation. He discusses key concerns for global bank leaders, focusing on competitiveness and AI adoption. Auguste highlights the emerging cashless trend, contrasting behaviors between advanced and emerging markets. He elaborates on AI's role beyond chatbots in product creation, while also shedding light on cost-cutting strategies for banks by 2030, which may involve reduced branches and HR automation. Tune in for these insights!
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Banks' Top Strategic Concerns
- Bank leaders worldwide worry about competitiveness, AI adoption, and digital/cyber risks as top strategic concerns.
- These three focus areas shape where banks will invest and feel pressure to transform their operations.
Global Cashless Trend With Regional Differences
- Cashless and digital banking trends are global, though maturity varies between advanced and emerging markets.
- Emerging markets lead fintech payments, while advanced markets lead in AI and digital currency innovation.
AI Moves Beyond Chatbots
- Banks already use chatbots but are moving to advanced AI that creates products and models bank balance sheets.
- Generative and authentic AI will shift AI from task automation to product and risk-management creation.