Service Design Show
Solving the systemic issue that's holding design back / Mauricio Manhaes / Episode 186
Oct 12, 2023
Mauricio Manhaes shares findings on the systemic issue limiting the impact of design, workplace bullying, using AI to analyze episodes, structural patterns in design, recognizing systemic discrimination, and the importance of nuances in design. Listeners are encouraged to join the community and be part of fixing the broken system.
58:58
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Quick takeaways
- Workplace bullying in design professions is a systemic issue that affects the careers and well-being of many design professionals.
- Recognizing the broader systemic issue of gender discrimination and fostering discussions and connections can help address the challenges faced by design professionals.
Deep dives
The Patterns of Workplace Bullying in Design Professions
This podcast episode explores the research findings on workplace bullying in design professions. The host, Maurice Reis, interviews Mauricio Manias, who conducted a study on the experiences of service design professionals in North American corporations. The study uncovered four main types of workplace bullying: social exclusion, work abstraction, verbal hostility, and stereotyping. These experiences were found to be systemic issues that affect the careers and well-being of many design professionals. The research highlights the need for a deeper understanding of the current situation and encourages discussions and actions to address these systemic issues.
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