Kelly Jacobs is a Product Design Lead and Manager at Parachute Health, formerly Design Manager at Twilio. We talk about becoming a manager, women in leadership, working at Twilio, design career ladders, transitioning to IC, and re-learning Figma. Get the Newsletter: ⁠https://seratajima.substack.com/ Learn Growth Design: https://maven.com/seratajima/(20% off)

Where to find Kelly:

Linkedin: https://www.linkedin.com/in/kelly-jacobs-b491bb23/

Revamping the Twilio Career Ladder (Created by Kelly Jacobs and Megan Allison)
Twilio’s Product Design Career Ladder

Where to find Sera: Training: https://www.the-craft.io/ Website: https://www.seratajima.com LinkedIn: ⁠https://www.linkedin.com/in/seratajima⁠ Bluesky: https://bsky.app/profile/seratajima.bsky.social Tiktok: https://www.tiktok.com/@seratajima

Chapters (00:00:00) Transitioning From Deloitte to An In House Tech Role (00:05:55) Upcoming Events With Sera (00:07:53) Women in Leadership (00:10:36) Influences on Management Style and Julie Zhuo (00:14:39) Imposter Syndrome as a Manager (00:17:43) Qualities of Effective Managers (00:20:52) Interviewing for a Manager Role (00:23:16) People Management at Segment, Twilio (00:27:27) Performance Reviews, Career Ladders & Design Leveling (00:36:04) Returning to Individual Contributor Role (00:38:03) Management to IC Portfolio (00:40:59) Upskilling in Figma with a Maven Course (00:42:27) Debunking Myths in Career Transitions (00:52:41) Lightning Session ⚡️ Become a sponsor: podcast@the-craft.io