"Creating a Positive Work Culture for Success" with Rebecca Ahmed

In this episode of the Ultimate Dental Podcast, Dr. David Moffet speaks with Rebecca Ahmed, a certified coach in energy leadership, about the importance of energy in the workplace and how it can transform teams.They discuss Rebecca's journey from HR to energy leadership, the generational differences in workplace expectations, and the need for businesses to evolve to keep employees engaged and satisfied.The conversation emphasises the significance of communication, collaboration, and understanding individual motivations to create a positive work environment.In this engaging conversation, Rebecca Ahmed and David Moffet explore the importance of focusing on relevant business metrics, the benefits of remote work, and the significance of cognitive diversity in fostering innovation. They discuss how to transform customer service in low-cost airlines, enhance employee morale, and the value of cross-industry insights.The conversation emphasises the need for personalisation in customer interactions and the critical role of recognition in building strong relationships within organisations.What you will learn:[01:20] Introduction to Energy Leadership[03:39] Rebecca's Journey in HR and Energy Leadership[05:27] The Importance of Energy in the Workplace[11:53] Generational Differences in Workplace Expectations[15:44] Evolving Workplace Practices for Employee Satisfaction[17:44] Staying Relevant in a Rapidly Changing Market[23:21] Empowering Teams Through Communication and Collaboration[25:47] Addressing Low Morale and Employee Engagement[28:55] Understanding Business Metrics and Relevance[29:50] The Gift of Remote Work[32:52] Cognitive Diversity and Global Experiences[36:20] Transforming Customer Service in Low-Cost Airlines[38:27] Employee Morale and Customer Experience[41:47] Cross-Industry Insights for Business Success[44:07] Personalization in Customer Interactions[47:29] The Importance of Recognition in Business[52:01] Building Relationships Beyond EmploymentTakeaways Energy is crucial for workplace success and employee satisfaction. Understanding personal energy can help individuals perform better. Leaders should lead with joy and pleasure to energise their teams. Generational differences impact workplace expectations and motivations. Empowering employees through communication fosters a positive work culture. Companies must evolve to meet the changing needs of their workforce. Asking for feedback and acting on it is essential for employee engagement. Creativity and collaboration can solve workplace challenges effectively. Personalised approaches to employee development enhance satisfaction. A positive work environment leads to better productivity and morale. Focus on relevant metrics that drive business success. Remote work allows for cultural experiences that energise employees. Cognitive diversity leads to innovative ideas and solutions. Transforming customer service can change perceptions of low-cost airlines. Employee morale directly impacts customer experience and satisfaction. Cross-industry insights can provide valuable lessons for improvement. Personalisation in customer interactions enhances satisfaction. Recognition of employees fosters a positive work environment. Building relationships with potential employees can lead to future opportunities. Engaging with customers and employees creates a sense of community.Sound Bites Energy, energy, energy, energy. It's showtime, you have to be at your best. Lead with joy and pleasure. 65% of Gen Z already has their own company. Why would you pass down bad practices? What's the output that is energy in? Focus on the half a dozen things that matter. Detach from the facts and the story. Personalization is not hard to implement. Recognition is key for employee engagement.