778. Q&AF: Part Of Being A Leader, Customers Not "Always Right”, & Questioning Potential Hires

The discussion tackles gender dynamics in law enforcement, questioning the competencies required for all officers. It emphasizes the need for higher hiring standards and respectful dialogue about women's challenges in the field. The podcast also explores the importance of customer loyalty, highlighting effective communication as key to transforming upset clients into advocates. Lastly, it shares insights on hiring practices, advocating for character over skills to build strong, cohesive teams in small businesses.