Episode 9 - Jim Cerone

Jim Cerone is one of the very best Wedding DJs & MCs on the entire planet. he is known as "The Perfect Host" and is hugely respected around the world in the DJ community.   “If you build your business by over delivering, there’s no way you can’t succeed” Jim Cerone   Some areas explored in this episode Listening with empathy Emotion and Jim mentions various books, such as The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - John R. DiJulius III (Author)   What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint - Nicholas J. Webb   Emotionally Engaged: A Bride’s Guide to Surviving the "Happiest" Time of Her Life - Allison Moir-Smith   A testimonial from a recent wedding Jim performed at:   "Try to remember or imagine the greatest party you've ever been to and that's exactly what Jim can create as the host of your event! He has the innate ability to connect with people of all ages in such a fun and professional way.” - Claire, Mother of the Bride   Links: https://www.jimcerone.com/   Full details at: https://tonywinyard.com/ee009-jim-cerone-the-perfect-host/   Exceeding Expectations Links: Website: https://www.exceedingexpectations.me/ Facebook Group: https://www.facebook.com/groups/ExceedingExpectationsPodcast/ Twitter: http://twitter.com/TonyWinyard LinkedIn: http://uk.linkedin.com/in/tonywinyard YouTube: https://www.youtube.com/channel/UCM4fdNYycZQD_SzPO2TbV0Q