Linking Customer Needs to Product Requirements and Robust Design

podcast episode with speaker Rob Allen

Reliability engineers should have a clear understanding of how customer needs link to product requirements. Product requirements that have the most impact on customer needs should be considered in your design failure modes and effects analysis (DFMEA). This webinar will review the quality function deployment methodology (QFD), which identifies critical-to-quality (CTQ) requirements and supports requirements validation. We will also cover how the relative importance of CTQs can be used to determine DFMEA severity criteria.
This Accendo Reliability webinar was originally broadcast on 8 April 2025.

Download RSS

To view the recorded video/audio and PDF workbook of the event, visit the webinar page.

Additional content that may be of interest

Reliability Goal article

3 Elements of Reliability Goal Setting article

Approaches to Assess Customer Reliability Needs article

Enabling Customer Value in Product Design article

Building a Reliability Plan

Let's discuss how to build an effective reliability plan that fits your specific situation. The key is to add value with each step.

Create a Meaningful Environmental Test Plan

Let's explore the steps and resources you should consider when creating an environmental test plan for each product.

Basic Steps to Building Your Reliability Plan

Let's discuss the basic elements and critical questions as you build your reliability plan fitting the right tasks to each situation.

Selecting the Right Reliability Tools

There are dozens of reliability tools. How does a reliability practitioner know which specific tools to use in a new reliability program?

Creating an Effective Reliability Plan

A Reliability plan is a guide to achieve the organization's reliability objectives. A few steps and considerations will make a plan effective.

Selecting Reliability Engineering Tools

The selection hinges on knowing what is available, understanding the current situation, and available information, plus ...

Essential Reliability Engineering Techniques

Your science, engineering, and math formal training will serve you well as a reliability engineer, and that is not enough to be successful.

6 Essential Reliability Engineering Formulas

Using a formula requires understanding the purpose, limitations, and assumptions involved. It also requires using the right formula.

Reliability as a Process

The idea is to explore in detail why we think achieving reliability objectives is best done using a process approach.

Deliberate Reliability Testing

Let's explore the many reasons to conduct testing and how to clearly link those tests to the decisions that rely on the test results.

Dealing with Small Sample Sizes

Let's discuss approaches that enable you and your team first to have the right number of samples and then how to deal with too few samples.

Building a Reliability Plan updated

This is an overview of the six steps to achieve high reliability from Carl and Fred's book. Creating and executing a reliability plan

Selecting a Reliability Method

As reliability engineers, we generate information for the use of decision-makers. It is how we influence decisions that create value.

Linking Customer Needs to Product Requirements and Robust Design

The post Linking Customer Needs to Product Requirements and Robust Design appeared first on Accendo Reliability.

My biggest trading mistake