How to build trust as a leader with HSBC's Becky Moffat

"Great leadership is great leadership. Poor leadership is poor leadership, irrespective of what discipline or function that leadership is in," Becky Moffat, chief customer officer for retail banking and wealth at HSBC UK, tells Marketing Week. 

In this episode of The Marketing Week Podcast, recorded at Marketing Week’s Festival of Marketing with podcast agency 18Sixty, she shares her lessons for leaders, and how leadership is "fundamentally" about building trust and joining dots. ‘We’ve put marketing in context’: Inside HSBC’s team evolution 

She also explains how her remit has widened with her promotion from CMO to CCO earlier this year and how HSBC's team structure has evolved as a result. 

Marketing at HSBC sits within the 'customer' function, alongside disciplines including data and analytics, advertising and partnerships. She describes her team as working in "communities of practice" and explains how the business got to this setup and how, at the heart of it, the customer is being put first.

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