Passport: The Genesis and Founding Story

Passport, a customer lifecycle management company, was founded by Henry and Donald in the UK. Both founders brought different skill sets and backgrounds to the table, with Henry being a technologist and Donald having a background in finance and compliance. They noticed a lack of technology in the compliance and onboarding processes for businesses and decided to build a solution. Passport started by focusing on simple retail use cases but quickly pivoted to more complex onboarding processes for sophisticated customers. They aimed to provide a toolchain and solution to help customers build and operationalize these processes. Passport's first customer was an accountancy firm, and as they iterated and improved the product, they began attracting customers in the London FinTech scene. Their success and value proposition grew, leading to significant commercial milestones and larger contract values.