Empowered Patient Podcast Building and Supporting Clinical Digital Operations and Robust Online Healthcare Workforce with Yarone Goren SteadyMD
Yarone Goren, Co-Founder and COO of SteadyMD powers telehealth for providers by providing the clinician workforce licensed in the states where the patients are located. Supported by behind-the-scenes clinical operations and patient interface, clinicians can give virtual care in addition to performing their traditional roles. With the growth in the demand for telemedicine, this solution provides a path for clinicians and digital health companies to meet the needs of patients for primary and disease-specific care and to manage chronic conditions on demand.
Yarone explains, "What we do for a lot of our customers is provide the clinician workforce, the doctors, the nurses, the therapists, licensed, kind of a crazy Venn diagram of licensure across all the states where they need it. We do clinical operations, meaning we work closely with clinicians to schedule them to ensure that they appear for their scheduled shifts, train them on all the technology they need to use, and ensure that they meet all the clinical quality measures and SLAs."
"Then the last piece is product and technology. Someone needs to provide the interfaces for the patients to sign up, to fill out their intake form, see their patient portal, and to schedule a follow-up appointment. We do a lot of that. We also do a lot of the product and tech for the clinicians, making it easy for them to do their job and efficiently handle visits across a handful of programs and modalities in all the states where they're licensed."
"The challenge is to bring our expertise to the fore, support them in the way they need, and also help influence their product plans, product roadmap, and strategic thinking about this stuff. And it's definitely tricky to navigate. We also have a lot of customers. We do a lot of work in online urgent care, in condition-specific care, in online primary care, in lab ordering, lab order review and approval, and in online therapy as well. There are little differences in texture in all of those, but it's probably split pretty evenly. Folks come to us to design, build, and launch something from scratch, and then there are those who come to us and want help scaling and expanding."
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