Deployed: The AI Product Podcast Building Production Voice AI That Actually Works: Lessons from Daily & Pipecat Co-Founder, Kwindla Hultman-Kramer
Jul 1, 2025
Kwindla Hultman-Kramer, co-founder of Daily and creator of Pipecat, shares his extensive expertise in voice AI, built since its early days. He discusses the current inflection point for voice agents transitioning to real-world applications with tangible ROI. Kwindla highlights best practices for infrastructure, unveiling why WebRTC outperforms WebSockets. He also delves into the limitations of speech-to-speech models and the importance of solid text evaluations, providing valuable tactical advice for developers navigating the journey from prototypes to production.
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Voice AI Inflection Point in 2025
- Voice AI has reached an inflection point with growing production-scale deployments.
- Real ROI and time savings drive increased adoption in specific use cases like healthcare.
Healthcare Voice AI Use Case
- Healthcare practices use voice AI agents to remind patients about appointments and answer questions.
- This frees up staff bandwidth and expands call coverage beyond what humans could manage.
Use WebRTC, Not WebSockets
- Use WebRTC for edge-to-cloud connections for low latency and reliability.
- WebSockets are not suitable for real-time voice streaming in browsers or mobile apps.