We welcome Sandra from the Open University (and other university roles) to talk about how we can develop and integrate more rounded education of service management. How do we ensure that tech can IT education includes the relevant bits of service management that are relevant and useful? Too often we have young graduates with little business or SM skills or knowledge – and its important. Sandra has a breadth of knowledge and experience as an educator at the degree level in this area and we put the world to right on this, including how the Higher Education and commercial training organisations could work better together…