This week, Lloyd chats with Dr Karen Elliott, a Senior Lecturer in Enterprise/Innovation at Newcastle University. Karen was voted one of Innovate Finance’s #Standout 35 Women in FinTech, and in 2018, she and her colleagues earned a £1.2-million grant to help Atom Bank elevate its FinTech services. In this interview, Lloyd and Karen discuss the future of work, why a strong sense of purpose is the best incentive in the FinTech space, and the unexpected challenges facing emotionally intelligent bots. Plus: how can we stop the next Wirecard before it happens, breaking down the divide between academia and business, and so much more.

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To learn more about the study Lloyd discusses at 21:45, click here: https://hbr.org/2011/05/the-power-of-small-wins

Show Notes:

[02:10] Karen walks us through her experience and credentials.

[13:40] Explaining the theory of trust.

[23:40] Why working collectively makes leaders better.

[31:25] AI’s blackbox issue: if complex machine learning systems can’t be explained, how do we get consumers to trust them?

[35:45] Why consumers don’t always want emotionally intelligent bots.

[53:32] Karen tells us why we don’t see more collaboration between academia and business.

[01:05:16] Which courses can help students get ahead in FinTech?