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The Frictionless Experience
Mastering the Art of Product Management with Jason Abdo from HD Supply
Feb 19, 2024
Jason Abdo, Senior Manager of Product Management at HD Supply, talks about making product management accessible to everyone, using metrics to understand product performance, creating and optimizing digital products, and uncovering opportunities for mobile app experiences. The discussion also dives into the dynamics of web vs. native apps, embracing change for long-term success, balancing user experience with business priorities, and exploring product management as a career.
45:06
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Quick takeaways
- Balancing customer satisfaction and business growth is crucial in e-commerce product management by focusing on core customer experiences and key metrics.
- Aim for a 10-star customer experience by exceeding expectations, providing exceptional value, and continuously improving digital products.
Deep dives
Balancing Customer Satisfaction and Business Growth
It's important to find a balance between customer satisfaction and business growth in e-commerce product management. While customer experience is crucial, it's also necessary to consider the business goals and metrics. By focusing on core customer experiences and not over-optimizing, product managers can ensure that the essential aspects of the product are stellar without adding unnecessary complexity. It's essential to prioritize the key metrics or KPIs that indicate success, such as revenue, conversion rates, and customer satisfaction. By finding the right balance between customer satisfaction and business growth, product managers can drive meaningful results.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode