Jeff Immelt succeeded Jack Welch as the CEO of General Electric, a great American company. When Immelt took over in 2001, he didn't know that he would have a long, turbulent road ahead.

The Sept. 11 terrorist attacks would be the first of many crises that Immelt had to grapple with in his time as CEO. He was at the helm of the company through the bursting of the dot com bubble, the Fukushima Daiichi nuclear disaster, the fall of Enron, and the 2008-09 financial crisis.

Shareholders blamed Immelt for his inability to turn the company around and for allowing GE to lose $150 billion of market value under his watch. In this conversation, Immelt shares what he's learned about leading in crisis, how he's taken responsibility for the consequences of his decisions, and why he believes the next generation of founders and CEOs need to be masters of chaos.

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