#730 The Hidden Architecture of Hospitality: How Michael & Marcy Albert

Inside 20+ Years of Hotel Operations, Digital Marketing, Guest Tech, and the Future of HospitalityHospitality innovation, hotel technology, and digital marketing for hotels take center stage in this powerhouse conversation with Michael and Marcy Albert—two industry veterans with over 40 years of combined experience across Marriott, Hyatt, Radisson, Ace Hotels, OTA strategy, guest communication tools, and hotel operations leadership. This episode dives into how technology, culture, and service collide to create unforgettable guest experiences in today’s competitive travel landscape.Michael Albert brings more than two decades of hospitality experience, including major roles with Marriott, Radisson, Hyatt, and 14+ years helping scale Ace Hotels from a small handful of properties to a globally recognized brand. His background spans hotel operations, digital marketing, distribution, convention and trade show logistics, and the systems that power modern hotels.Marcy Albert’s journey is equally compelling—from culinary school dropout to 25-year hospitality leader across Hyatt, independent hotels, online travel agencies, and now a decade in hotel technology, property management systems, guest communication tech, and digital marketing solutions. Her vantage point bridges both the operational and tech-sales sides of the industry.Together, they unpack where hospitality is heading next, why guest expectations are evolving faster than ever, how hotels can adopt smarter technology without losing their soul, and what every operator should be doing right now to stay ahead.Perfect for:• Hotel operators and GMs• Hospitality tech leaders• Digital marketers in travel• Revenue managers and distribution teams• Anyone who cares about people, service, and unforgettable guest experiencesMichael and Marcy’s lobby talk podcasthttps://hotelhumor.com/

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