Episode 18 | Todd Williams Part 2

How do we consider the culture within our practice as a way to deepen our relationships with patients? 

In the second part of Dr. Dennis Hartlieb's discussion with Mr. Todd Williams, Dennis and Todd discuss how by focusing on the "soft" aspects of our dental practice, we can better serve the patients we encounter. Todd shares the way that best practices within our offices and teams can really enrich our interactions with patients, and that can help both us and them to have a more meaningful experience. Todd talks about serving the human first and bringing things down to their level so that they can be more open to treatment options and to your recommendations.