564 - Empowering Better Patient Outcomes: Lessons in Healthcare and Resilience with Steve Lewis

In this episode of Talking HealthTech, Peter Birch speaks with Steve Lewis, founder of Nabu, about his personal journey into health tech, the creation of Nabu, and the challenges of coordinating complex healthcare for patients with special needs.

Steve shares how his own experiences caring for his daughter Bowie inspired him to develop tools that help patients, families, and support workers better manage the demands of the healthcare system.

They cover the realities of patient navigation, the role of digital tools in improving outcomes, and the importance of human collaboration alongside technology.

Key Takeaways

🧩 Lived experience shapes innovation: Steve’s journey as a parent navigating paediatric and intensive care environments drove the creation of Nabu, aiming to bridge gaps he faced first-hand in the healthcare system.

📲 Practical patient empowerment: Nabu focuses on helping patients and families easily coordinate appointments, medications, and care plans without overwhelming them or relying solely on electronic health records.

🔄 Communication and collaboration matter: The app streamlines sharing critical information with family members, support workers, and professionals, reducing the risks of missed details and improving overall continuity of care.

🛡️ Safety in support: Features verifying support worker credentials and making handovers simpler are emphasised to mitigate risks for vulnerable patients.

🌏 Piloting for impact: The next steps for Nabu involves coordinated pilot programs with providers in Australia and overseas, to quantify its effect on health outcomes and demonstrate support for patients, families, and clinicians.

Check out the episode and full show notes on the Talking HealthTech website.

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