The Human Side of AI at Work

Brian Murphy, Global Head of Learning & Development at NTT DATA, shares his perspective on how AI is reshaping work and productivity. Drawing on his experience at Microsoft, AstraZeneca, and Citi, Brian argues for a human-centric coalition between people and machines. He explores how L&D and HR can steer organizations through AI transformation, ensuring it's about value creation and capability — not just cost cutting.

Timestamps:

00:00 - Start

01:44 - Intro

03:45 - Challenges of redesigning work around AI

11:45 - Just a cost-cutting exercise?

16:08 - Role of people function in ensuring benefits, lessening friction

23:18 - An evolution of performance consulting

33:08 - Training AIs versus 'training' AIs

43:01 - How to be human-centric while deploying AI

51:01 - End

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LH117 AI, Productivity & Humans in Charge with Brian Murphy